Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 540-345-4969 or make an appointment online!
First time using this shop. very impressed. Professional, knowledgeable. Diagnosed my problem quickly, repaired it at a very reasonable cost. This is my new repair shop. No more dealership service for me.
Roger Cronise, 11/12/2020
My car has been leaking for several years, I took it to several different auto repair shops including the dealership and no one could find or fix the leak. A friend recommended that I try Gatti Automotive, and I glad I did. They fix the leak in a few hours. I was highly impressed with their professionalism and how quick they repaired my car. I pleasantly surprise how clean and nice the waiting room was. I will be calling them back for future repairs and recommending them to others.
Sharon Hackley, 06/29/2020
Not the cheapest in town, but the best! I have purchased 3 cars from George Gatti, and have all three serviced here, as well!